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Practice Charter

 What we aim to do for you
  • You will be seen for urgent conditions on the same day.
  • You may see the doctor of your choice unless you agree to an earlier appointment with another doctor.
  • We will visit you at home when your medical condtion prevents attedndance at the surgery.
  • You are seen within 30 minutes of your Appointment time.
  • Consultations are usually 10 minutes but we offer either 10 or 15 minutes with Dr Wollaston and Dr Claridge.
  • Repeat prescriptions will normally be ready for collection 48 hours after receipt of request.
  • All aspects of your visit to the surgery will be dealt with in the strictes confidence and you will have complete privacy if required.
  • You will be informed on how to obtain the results of you clinical tests and will be notified if your tests are abnormal and require further treatment.
  • Easy access to the building with assistance, if required, for the elderly, disabled or those with young children is provided.
  • We will provide out-of-hours emergency care to our patients.
  • Complaints may be addressed to the Practice Manager or one of the doctors.

 What we expect from you
  • Only ask for urgent appointments or emergency consultations when appropriate.
  • Ask for home visits only when appropriate. Request home visits before 10.00am to help the doctor plan his day.
  • It would be appreciated if every effort is made to be seen in the surgery.
  • Please be prompt for your appointment and CANCEL IF UNABLE TO ATTEND.
  • Request a longer appointment if you feel you need more time.
  • Please allow sufficeint time for prescriptions to be processed.
  • Please advise us of any changes in you personal circumstances.
  • We want to improve our standard service and your suggestions are very welcome.


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